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October 12, 2026 · Release v0.11.16
For housing counselors
Counselors can prepare a loss mitigation packet for a homeowner to review and sign, and work the case with the servicer.
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Loss mitigation packets and a case channel with the servicer
For homeowners who are behind on their mortgage, a counselor can now prepare a loss mitigation packet that the homeowner reviews and signs, with a co-signer if needed. With the homeowner's written permission, the counselor can open a case channel with the mortgage servicer and download the case as a HOPE LoanPortal file.