What does it cost?+
Claiming your programs is free, permanently. That covers every editable term, county and ZIP targeting, the funding-status switch, version history, and your name on the record. We don’t charge a public office to correct our record of its own program, and we never will.
What’s paid is the reach half — the homebuyer and professional education, the matched / saved / clicked-through reporting, and the exports your annual report needs. What that costs depends on the jurisdiction your programs serve, because a corridor program in one city and a statewide HFA are not the same thing. Book a demo and we’ll give you a number on the call, along with what your programs currently look like in the catalog, which is usually the more interesting half of the conversation.
Does what we pay change where our program shows up?+
No, and that is a deliberate line rather than a policy we could revisit. Nothing you pay us changes whether your program matches a buyer, where it ranks, or how it renders. The matching engine cannot read your account at all, so two identical programs match identically no matter what either office pays. Your dashboard reports on how your program reached people; it has no influence over it. Paid placement in a tool a family uses to find assistance would be a fair-lending problem before it was a business model.
Is our program already in here?+
Probably. We research and publish DPA programs from primary sources whether or not the administering agency has claimed them, because a buyer searching tonight needs the program to exist in the catalog tonight. Search for it during signup — if it’s there, you claim it; if it isn’t, you add it.
Who verifies that we are who we say we are?+
A person. You submit the programs you administer plus evidence — a .gov work email, your name on the program page, a board resolution, a phone number we can call back. Our team reviews it before anything is linked to your account. We would rather be slow than hand your program to someone else.
Do our edits go live immediately?+
Yes. Once your office holds a program, your administrators publish changes to it directly — terms, geography, funding status, all of it. We do not hold your corrections in a queue; you are the authority on your own program, and a right number sitting in our review for a day costs you applications. Every edit is attributed, versioned, and reversible, so you can see exactly what changed and when.
Can you push a change if funding runs out mid-quarter?+
Yes, and this is the single most valuable thing you can do here. Mark the program as paused or waitlisted and it stops surfacing as available immediately, everywhere. Every buyer who saved it is notified. No more applications arriving for money you don’t have.
What if your data says something different from ours?+
You win. Once you hold a program, our monthly re-verification never overwrites your numbers. If it sees something different on your own site we flag it to you and ask — and until you answer, your record stands.
What happens to buyers who find our program?+
They see your program, your eligibility terms, and your link — and they go to you. Hey Prescott does not sit between you and an applicant, does not take an application on your behalf, and does not charge you for a referral. If a buyer asks us to introduce them to a lender or a counselor, that is their request, made separately, and logged.
Do you sell our applicant data?+
No. We don’t sell buyer data to anyone, and your dashboard shows you aggregate reach — how many buyers matched, saved, and clicked through, by geography — never a list of identifiable households. We also don’t report demographics: no race, ethnicity, national origin, familial status, disability, sex or age, not even aggregated. Those are deliberate limits, not features we haven’t built yet.
We already publish this on our website. Why does this help?+
Because the buyer isn’t on your website. They’re on a search engine at 11pm, or sitting with a loan officer who works nine counties and can’t hold every program in their head. This puts your program in front of that buyer and that loan officer, with your terms, at the moment it matters.
Can more than one person from our office have access?+
Yes. One person claims the agency and becomes its administrator, then invites colleagues. Joining takes two steps on purpose: the person confirms they control the email address, and then an administrator at your office admits them — so a forwarded invitation can never become an editor of public program data on its own. Every edit is attributed and audit-logged, which is generally what your compliance officer is going to ask about first.
What are the education tools, exactly?+
Hey Prescott Learn — the same authoring system our lending teams use, pointed at your programs. You load what you already have (your guidelines, your FAQ, the deck you present at council), Prescott drafts modules and quizzes from it grounded in your published terms, and a person on your staff reviews and publishes. Audiences are kept separate on purpose: homebuyer-facing education on one side, training for your staff and the loan officers and agents in your jurisdiction on the other. What you may say to a licensed lender is not what you may say to a consumer, so the two are written and reviewed apart.
What stops the training from going stale when we change a term?+
Every lesson is bound to the version of the program record it was written from. When you publish a change, anything downstream of the fields you touched is flagged for review, and anyone already certified is queued for a short re-take covering just what moved. That mechanism is the reason to build the course here rather than in a generic LMS.
Does Hey Prescott give buyers advice about our program?+
No. Prescott, our AI assistant, is educational only by design and by code. It explains how a program works and what a term means. It will not quote a rate, recommend one program over another, or run affordability math for a household. Those refusals are enforced in software and tested on every deploy.