Everyone at the table

An agency that runs a down payment assistance program can now claim it and keep its page up to date itself. Terms go in as a fact sheet, one section at a time, with autosave and one Publish button. Upload the program guide and the fact sheet fills in, with every value showing which page it came from. When the office publishes, the public page changes with it.

A sponsor that funds homeownership for its residents now has a staff portal, from the first application to years after closing: a funnel, applicants, roster matching, team seats and reports on its own fiscal year that hide small groups. After closing it keeps track of what the homeowner agreed to, with a welcome notice and reminder letters by mail in thirteen languages.

If your housing authority or city sponsors you, you use the regular Hey Prescott app on the web and your phone. The sponsor's application is merged into the wizard as one form, so a question you'd have answered twice is asked once, and your answer still counts for every other program you might be eligible for.

Client tasks with reminders, note and message templates, texts to clients who agreed to get them, case types and staff roles the agency defines, certification records, a report library, grant tracking, document review and video sessions. For a homeowner behind on their mortgage, a counselor can prepare a loss mitigation packet for the homeowner to review and sign.

Every public /dpa page was rebuilt around what is specific to the place: local Census market context, a neighboring city's program under its own city, the published income table for each household size, and an Ask the office button on programs an office has claimed. A closed program's page stays up, marked Closed.

Every homebuyer's plan now ends with a Post purchase screen: what to keep doing after closing day.

Browse and Saved are now one Programs tab with an All | Saved switch, and the Saved count updates the moment you save a program.

The wizard and a sponsor's application work in all thirteen languages we offer forms in, behind a globe picker. Arabic reads right to left.

The wizard's money ranges have From and To boxes as well as the slider.

A Learn manager can open a teammate's practice conversation and leave coaching notes the rep can see, and can move a departing member's seat to a new teammate, who starts fresh while the previous member keeps their certificates.

Entering a city no longer drops statewide programs from your results.

When a program changes, its public page refreshes right away, and each program keeps its own apply link.

A sponsor's message sent after a homebuyer's hours goes out the next morning, once.